Returns & Refunds

Last updated: 7 September 2026

Our 30-day returns policy

We want you to be completely satisfied with your VIPERSAFE purchase. If you are not happy with your order, you may request a return within 30 days of delivery for unused items in their original packaging.

  • Contact us through your account or the Contact Us page before sending anything back.
  • Return shipping is the customer’s responsibility for a change-of-mind return under this additional 30-day policy, unless the item arrived damaged or incorrect.
  • We aim to process refunds within 5–10 business days after we receive and inspect the returned item.

Statutory cancellation rights

For most goods bought online, you can cancel your order within 14 days after the day you receive the goods, without giving a reason. After telling us that you are cancelling, you normally have a further 14 days to return the goods.

We will refund the price of the goods and the cost of standard delivery paid for the order. We do not have to refund the extra cost of a more expensive delivery option. We may wait until the goods are returned or you provide evidence that they have been sent back, and the law may allow a reduction where the goods have been handled beyond what is necessary to inspect them.

These statutory rights apply separately from our additional 30-day policy and are not reduced by the original packaging requirement for that additional policy.

How to request a return

  1. Contact us with your order number, the item you want to return, and the reason if you wish to provide one.
  2. Wait for our return instructions. Do not send goods to an address unless we have confirmed it for your order.
  3. Pack the item securely and include the order details requested in our instructions.
  4. Keep proof of postage until the return has been resolved.

Damaged, faulty, or incorrect items

If an item arrives damaged, faulty, or incorrect, contact us promptly at support@vslocks.com. We will assess the issue and explain the available remedy. Your statutory consumer rights remain unaffected.

Warranty

VIPERSAFE products are covered by a limited manufacturer warranty against defects in materials and workmanship. Warranty periods vary by product line and are stated on the product page.

  • Warranty claims must include proof of purchase and a description of the defect.
  • Normal wear and tear, misuse, or unauthorised modifications are not covered.
  • Eligible warranty claims may be repaired, replaced, or refunded as appropriate to the circumstances and applicable law.