FAQ & RETURNS
RETURNS POLICY
We want you to be completely satisfied with your VIPERSAFE purchase. If you are not happy with your order, you may request a return within 30 days of delivery for unused items in their original packaging.
- Contact us through your account or the Contact Us page before sending anything back.
- Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
WARRANTY DETAILS
VIPERSAFE products are covered by a limited manufacturer warranty against defects in materials and workmanship. Warranty periods vary by product line and are stated on the product page.
- Warranty claims must include proof of purchase and a description of the defect.
- Normal wear and tear, misuse, or unauthorised modifications are not covered.
- We will repair, replace, or refund eligible warranty claims at our discretion.
SHIPPING & DELIVERY
UK mainland delivery is available at checkout. Dispatch times and carrier options are shown before you complete your order.
- Orders are typically processed within 1–2 business days.
- You will receive tracking details by email once your order has shipped.
- International shipping options will be added as they become available.
FREQUENTLY ASKED QUESTIONS
How do I track my order?
Log in to your account and open Order tracking, or view tracking details on your order confirmation email once the order has shipped.
Can I change or cancel an order?
Contact us as soon as possible. Orders that have already shipped cannot be cancelled, but you may still be eligible for a return.
Do you ship internationally?
UK mainland delivery is available at checkout. International shipping options will be added as they become available.
How do I start a return?
Open your account, go to your orders, and submit a return request — or contact us via the Contact Us page with your order number.