Terms & Conditions

Last updated: 7 September 2026

These terms apply to purchases made through vslocks.com. By placing an order, you agree to these terms. Nothing in them limits rights that cannot lawfully be limited, including your statutory consumer rights.

1. About us

The website and store are operated by ONEBAZAAR LTD, trading as VIPERSAFE. Company number: 15795722. Registered office: 1 Rendell Gardens, Bishops Tachbrook, Leamington Spa, Warwickshire, England, CV33 9UX.

Customer support is available at support@vslocks.com.

2. Products and information

We describe our products as accurately as reasonably possible. Product images, colours, dimensions, and packaging may vary slightly from your screen or from a later production batch. Product availability and any applicable delivery restrictions are shown during the order process.

3. Prices and payment

Prices, applicable taxes, delivery charges, and available payment methods are displayed before you place an order. Payment is taken through the payment method shown at checkout. If a pricing or product error is discovered before dispatch, we will contact you and give you the option to confirm the corrected order or receive a refund.

4. Orders and contract

After you place an order, we will send an acknowledgement to the email address you provide. An order is accepted subject to product availability, payment authorisation, and our ability to fulfil it. If we cannot accept an order, we will tell you and refund any payment taken for that order.

You are responsible for ensuring that your contact and delivery details are accurate and that you can receive order and delivery communications.

5. Shipping and delivery

UK mainland delivery is available where shown at checkout. Orders are typically processed within 1–2 business days. Delivery options, charges, and estimated delivery timing are displayed before you complete the order. Tracking details are sent by email when available.

International delivery is available only where an option is displayed at checkout. If no delivery method is available for your address, please contact us before placing the order.

6. Cancellation and returns

For most online orders, you have a statutory right to cancel within 14 days after receiving the goods without giving a reason, followed by a further 14 days to return them. Details of the process and our additional 30-day returns policy are set out on our Returns & Refunds page.

Our additional 30-day policy applies to unused items in their original packaging. It is additional to, and does not replace or reduce, your statutory rights.

7. Faulty, damaged, or incorrect goods

If goods are faulty, damaged in transit, or different from what you ordered, contact us as soon as possible at support@vslocks.com with your order number and details of the issue. Your statutory rights remain unaffected.

8. Warranty

VIPERSAFE products are covered by a limited manufacturer warranty against defects in materials and workmanship where a warranty is stated on the product page. Warranty claims should include proof of purchase and a description of the defect. Normal wear and tear, misuse, accidental damage, and unauthorised modification are not covered.

9. Website and account use

You must provide accurate information and keep your account details secure. Do not misuse the website, attempt unauthorised access, interfere with its operation, or use it for fraudulent or unlawful purposes. We may restrict access where necessary to protect the website, customers, or our business.

10. Liability

We are responsible for loss or damage where the law requires us to be responsible. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

11. Changes to these terms

We may update these terms for future orders. The terms displayed when you place an order apply to that order. The latest version will be published on this page with its updated date.

12. Contact

Questions about an order or these terms: support@vslocks.com.